Return and Refund Policy

Return & Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if something isn’t quite right, here’s how we can help:

Returns

• You may return eligible items within 14 days of receiving your order.

• Items must be unused, unworn, and in original packaging with tags attached.

• To initiate a return, please contact us at support@retroactive.com.au with your order number and reason for return.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Non-Returnable Items

We do not accept returns on:

• Sale or clearance items

• Gift cards (Coming Soon)

• Custom or personalized products (Coming Soon)

Refunds

• Once your return is received and inspected, we’ll notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. We’ll make it right.